Service experience survey 2013-2014
Each year we ask the people we support to complete a service experience survey.
During 2013–2014, 250 service users and 37 carers took part in the survey. Here are the results:
How do you rate our services?
How well do you think we support your mental health?
85% of Service Users and Carers think we do a great job
How well do we support your physical health?
70% of Service Users and 72% of Carers think we’re excellent We also had over 90% approval from both groups on the following:
- Making Space employees respecting privacy and dignity
- Opportunities to express views
- Encouragement and support to become more involved in the service, the organisation as a whole, and the community
We will be reporting the results of our 2014-2015 service experience survey very soon. Watch this space.
Thanks to everyone at Making Space! I have been well looked after for 10 years.