Service experience survey 2013-2014

Each year we ask the people we support to complete a service experience survey.

During 2013–2014, 250 service users and 37 carers took part in the survey. Here are the results:

How do you rate our services?


How well do you think we support your mental health?

85% of Service Users and Carers think we do a great job

How well do we support your physical health?

70% of Service Users and 72% of Carers think we’re excellent We also had over 90% approval from both groups on the following:

  • Making Space employees respecting privacy and dignity
  • Opportunities to express views
  • Encouragement and support to become more involved in the service, the organisation as a whole, and the community

We will be reporting the results of our 2014-2015 service experience survey very soon. Watch this space.

Thanks to everyone at Making Space! I have been well looked after for 10 years.