Service experience survey 2015-2016

Each year we ask the people we support to complete a service experience survey.

During 2015–2016, 805 service users and carers took part in the survey. Here are the results:

How do you rate our services?

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How well do we support you?

86% of service users and carers agreed that our staff help them to be as independent as their health will allow. 

Did we explain confidentiality and your rights to you? 

94% of service users and carers agreed that we did explain how their personal information would be used, confidentiality and their rights and were happy with this. 

“My experience was overwhelming and the support and help was and is to a very high standard. This reassures me and it helps me tremendously. Thank you Making Space.”