A new model of care for Wigan

We have recently started work on a new model of care in the Greater Manchester borough of Wigan in partnership with person-centred pioneer Helen Sanderson. 

In a bold move towards new ways of delivering services, we have taken Helen’s developing care initiative ‘Wellbeing Teams’ under our wing.

Wellbeing Teams are available to older people living in Ashton and Wigan and are a radical new model for delivering care and support within communities. They are:

  • Small teams of no more than a few people
  • Self-organising, with everyone trained and supported to do their jobs well
  • Values-led at every step, from recruitment to service delivery
  • Led by coproduction by putting the people we support in control of their services
  • Focussed on wellbeing by both the people we support and team members

Wellbeing Teams integrate three key elements of care and support to create true wellbeing by ensuring the people we support are safe and well, staying connected to others and their community and supporting people to do more of what matters to them.

This new approach will view everyone as individuals who have strengths, assets, gifts and talents and we will support everyone to live the best life they can. You can read more about Wellbeing Teams and the benefits here

They are inspired by the pioneering work carried out by Buurtzorg nurses in the Netherlands, which has improved the quality of care and raised work satisfaction for employees. Buurtzorg translates as ‘neighbourhood care’.

The joint venture came about as a result of discussions with the commissioner at Wigan Council about the challenges and possibilities of delivering care services in their local area.

Rachel Peacock, our CEO, explains: “We were discussing how Making Space could support Wigan Council’s new Deal for Adult Social Care and Wellbeing, which is change in how we work.

“Joanne Willmot, assistant director of adult health and social care at Wigan Council suggested we talk to Helen as she believed our values and ambitions aligned. We had already worked with Helen previously to embed person-centred care plans so we already had a relationship to build upon.”

Upon learning about Helen’s new model for care, centred around small, locally-based and self-organising teams, Rachel could see the potential for a great partnership.

She said: “As CEO of an organisation with a reputation for innovation, it’s not enough for me to just look at how I can find efficiencies in our services to meet these challenges. It’s my responsibility to be aware and alert to new start-ups in the sector and rather than compete with them it makes sense to join forces. After all, we are all headed for the same goal – improved outcomes for the people we support.

“We have created the structure and support, lent our experiences and provided financial support and security to incubate a new provider, Wellbeing Teams.”

Helen can also see a number of advantages to partnership working in this way. She said: “Wellbeing Teams is benefiting from working with Making Space’s finance team, HR department and marketing and communications personnel, as well as a great deal of personal support from the CEO.

 “We are about to open a joint Wigan office in Ashton-in-Makerfield, which will see our two workplace cultures operating alongside each other on a daily basis.

“I am in no doubt that both parties have much to learn from the other.”

By incubating Wellbeing Teams, we are experiencing innovation in practice and intend to extend this learning organisation wide in the next three years.

Would you like to be a part of Wellbeing Teams?

If you are interested in becoming a wellbeing worker and helping to reimagine home care you’re in the right place.

Wellbeing Teams are currently recruiting across Ashton and Wigan where you will be joining colleagues who are already working in Wellbeing Teams in the area, to help reach even more people and change more lives across the community.

Learn more and apply today.